Crosstrek Cancellation and Gear Policy

• Cancellation until 30 to 15 days before the trek start date: Full monetary refund on your payment method after deducting 4% transaction charges.
• 15 days to 24 hours before the trek start date -
• 50% monetary refund on your payment method.
• No refund less than 24 hours before the trek start date.
• No refund for cancellations at Basecamp

Rescheduling or Postponing of Gear

• Rescheduling or postponing of gears 7 days before the trek start date:
• 90% monetary refund.
• Rescheduling or postponing of gears less than 7 days before the trek start date:
• 50% monetary refund.
• Size Changes and Offline Rentals:
• No size changes are allowed at Basecamp and no refund for such cancellations.
• No offline rentals are available at Base camps unless in emergencies.
• Gears/rental amounts cannot be changed or used for other gears at Basecamp.

Refunds on Trek Interruption

• No refund for trekkers who return from the middle of the trek due to ill health, disciplinary reasons, or personal reasons.
• If a trek is called off by India hikes before it starts, a 96% monetary refund will be provided on your payment method.
• If the trek started and trekkers come down due to any weather conditions there wont be any refund provided.

Damaged Gear

• An appropriate fine, based on the extent of damage, will be charged.
• The extent of damage will be decided by the store in charge.
• Fines or lost charges are to be paid in the Basecamp; they won't be deducted from your deposit.
• Deposit money will be used if online payment is not possible.

Lost Gear

• An appropriate fine equivalent to the value of the gear will be charged.
• If the deposit amount is insufficient, you will be required to pay the remaining cost.