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Crosstrek Cancellation Policy

Cancellation until 30 to 15 days before the trek start date: Full monetary refund on your payment method after deducting 4% transaction charges. 15 days to 24 hours before the trek start date: 50% monetary refund on your payment method. No refund less than 24 hours before the trek start date. No refund for cancellations at Basecamp
An appropriate fine, based on the extent of damage, will be charged. The extent of damage will be decided by the store in charge. Fines or lost charges are to be paid in the Basecamp; they won’t be deducted from your deposit. Deposit money will be used if online payment is not possible.
An appropriate fine equivalent to the value of the gear will be charged. If the deposit amount is insufficient, you will be required to pay the remaining cost.
No refund for trekkers who return from the middle of the trek due to ill health, disciplinary reasons, or personal reasons. If a trek is called off by Indiahikes before it starts, a 96% monetary refund will be provided on your payment method.
Rescheduling or postponing of gears 7 days before the trek start date: 90% monetary refund. Rescheduling or postponing of gears less than 7 days before the trek start date: 50% monetary refund.
No size changes are allowed at Basecamp and no refund for such cancellations. No offline rentals are available at Base camps unless in emergencies. Gears/rental amounts cannot be changed or used for other gears at Basecamp.

Rental FAQs

Rentals open on the 3rd of every month for treks happening the next month. So if your trek is in May, you can book your gear from 3rd April.
Unfortunately, no. The gear is reserved for you based on what you have booked and we may not have alternative sizes available at the basecamp. We advise that you book the size carefully and avoid hassles later. We are unable to issue any refunds when the wrong sizes have been booked as there is a lot of logistics involved in the backend.
Your rental gear will be given to you at the base camp on the day you arrive. In case you have rented a trekking backpack, there will be a cloakroom facility to keep your extra luggage and just carry what is needed for the trek.
We take great care of our equipment and request an economical deposit amount for each rental gears. This can be paid directly to our store manager at the basecamp. Deposit amounts vary for each product. Here is a chart- 
Rental Cost Range(Rs) Deposit(Rs)
Upto 500 1000
500-1000 2000
1000-2000 3000
Above 2000 4000
  We request that you carry exact change in cash for the deposit. This will be refunded to   you when you return the product without damages.
All our rental shoes are top of the line and broken in. In the very slight possibility, you may receive a brand new pair. Even in this case, the shoes are designed not to give shoe bites, so don’t worry.
To change the size of the ordered gear, you will have to cancel your order and re-book it. You will get a 96% refund of the amount you have paid.
Of course. The order is available on your dashboard, and you can cancel whichever item(s) you want without affecting the rest of your order by sending a partial cancellation request to rentals@indiahikes.com.