Standard cancellation policy for renting gear with Crosstrek Rentals by Indiahikes

  • Cancellation/Postponining 72hrs before the start date of the trek: Get a 96% refund with a deduction of 4% transaction fee.
  • Cancellation less than 72hrs before the start date of the trek (online or on the trek): No refund.
  • In case a trekker returns from an incomplete trek for any personal, organizational, or weather-related reason: No refund.
  • In case Indiahikes cancels your trek before the trek starts: Indiahikes will issue a 96% refund with a deduction of 4% transaction fee.

Additional rules:

  1. New Offline rental orders cannot be made at the base camp.
  2. Rental orders cannot be modified at the base camp.

If you have booked the wrong size, here’s the policy for size modification of rented gear:

  1. Any modification in size is possible only 72hrs before the start date of the trek, subject to availability.
  2. No size modification will be done 72hrs before the start date of the trek.
  3. No size changes are allowed at the basecamp. There is no refund for such cancellations.

How to modify the size of rented gear?

  1. Write to rentals@indiahikes.com, specifying the current size selected and the size you would like to change it to.
  2. We will write back to you with a confirmation if the required size is available.

Please note: Size modification depends on the availability of the required size. If unavailable, you will have to cancel your current reservation, for which the standard cancellation policy applies.

In case of damaged/lost rental gear:

  1. An appropriate fine, based on the extent of damage, will be charged.
  2. The store-in-charge will determine the extent of damage, based on the slabs mentioned in the fine chart.
  3. The fine will be deducted from the deposit amount / you can pay using QR Code.
  4. In the rare case that the payable fine is higher than the deposit amount, additional payment has to be completed at the base camp.