Crosstrek Cancellation Policy
Cancellation 72hrs before the start date of the trek: Get a 96% refund with a deduction of 4% transaction fee.
Cancellation less than 72hrs before the start date of the trek (online or on the trek): No refund.
An appropriate fine, based on the extent of damage, will be charged.
The store-in-charge will determine the extent of damage, based on the slabs mentioned in the fine chart.
The fine will be deducted from the deposit amount / you can pay using QR Code.
In the rare case that the payable fine is higher than the deposit amount, additional payment has to be completed at the base camp.
No refund for trekkers who return from the middle of the trek due to ill health, disciplinary reasons, or personal reasons.
No refund once the trek has started and need to descend due to bad weather / any natural calamities.
If a trek is called off by Indiahikes before it starts, a 96% monetary refund will be provided on your payment method.
Unfortunately Rescheduling or postponing of gears wont be possible you must cancel your order and re-book it. We suggest carefully considering the size when booking the first time.
Rescheduling or postponing of gears less than 72hrs before the trek start date:
No monetary refund.
Any modification in size is possible only 72hrs before the start date of the trek, subject to availability.
No size changes are allowed at the base camp. There is no refund for such cancellations.
Rental FAQs
Rentals open on the 3rd of every month for treks happening the next month. So if your trek is in May, you can book your gear from 3rd April.
Unfortunately, no. The gear is reserved for you based on what you have booked and we may not have alternative sizes available at the basecamp. We advise that you book the size carefully and avoid hassles later. We are unable to issue any refunds when the wrong sizes have been booked as there is a lot of logistics involved in the backend.
We take great care of our equipment and request an economical deposit amount for each rental gears. This can be paid directly to our store manager at the basecamp. Deposit amounts vary for each product. Here is a chart-
We request that you carry exact change in cash for the deposit. This will be refunded to you when you return the product without damages.
| Rental Cost Range(Rs) | Deposit(Rs) |
| Upto 500 | 1000 |
| 500-1000 | 2000 |
| 1000-2000 | 3000 |
| Above 2000 | 4000 |
All our rental shoes are top of the line and broken in. In the very slight possibility, you may receive a brand new pair. Even in this case, the shoes are designed not to give shoe bites, so don’t worry.
To change the size of the ordered gear, you will have to cancel your order and re-book it. You will get a 96% refund of the amount you have paid.
Of course. The order is available on your dashboard and you can cancel whichever item(s) you want without affecting the rest of your order.
Write to rentals@indiahikes.com, specifying the current size selected and the size you would like to change it to.
We will write back to you with a confirmation if the required size is available.
Please note: Size modification depends on the availability of the required size. If unavailable, you will have to cancel your current reservation, for which the standard cancellation policy applies.
