Rental FAQs
Rentals open on the 3rd of every month for treks happening the next month. So if your trek is in May, you can book your gear from 3rd April.
Unfortunately, no. The gear is reserved for you based on what you have booked and we may not have alternative sizes available at the basecamp. We advise that you book the size carefully and avoid hassles later. We are unable to issue any refunds when the wrong sizes have been booked as there is a lot of logistics involved in the backend.
We take great care of our equipment and request an economical deposit amount for all the rental equipment booked. This can be paid directly to our store manager at the basecamp. Deposit amounts vary for each total billing value. Here is a chart-
|
Rental total billing cost Range(Rs)
|
Deposit(Rs) |
| Upto 500 | 1000 |
| 500-1000 | 2000 |
| 1000-2000 | 3000 |
| Above 2000 | 4000 |
All our rental shoes are top of the line and broken in. In the very slight possibility, you may receive a brand new pair. Even in this case, the shoes are designed not to give shoe bites, so don’t worry.
To change the size of the ordered gear, you will have to cancel your order and re-book it. You will get a 96% refund of the amount you have paid.
Of course. The order is available on your dashboard and you can cancel whichever item(s) you want without affecting the rest of your order.
Size change is not possible for existing orders. You will need to cancel your current order and rebook with the correct size.
Please note: Size modification depends on the availability of the required size. If unavailable, you will have to cancel your current reservation, for which the standard cancellation policy applies.
